KNOWLEDGE BASE

The Search Database of Answers of the Questions you have.

ARTICLES

A Listing of the Questions and Answers that are currently in the WTI Knowledgebase

FAQ

Quick Questions and Answers that you may have about WTI devices.

FREQUENTLY ASKED QUESTIONS

Are your products really made in the USA?

Not only are WTI products made in the USA, but Sales, Service, Manufacturing AND Engineering are all located in sunny Irvine, California. So rest assured, if you have a question, suggestion, comment or product feature request, the appropirate people will know about it.

How do I purchase your products?

You can purchase WTI Products factory direct within the USA by contacting WTI directly.

WTI has distributors in every major country and can put you in touch by simply emailing us directly.

Do you provide product support?

Free Technical Support

If you require assistance with the installation or operation of your WTI products, our friendly support staff is ready and willing to help … and Technical Support is always free! We also have a demo/evaluation unit program for those who qualify. You can reach WTI Technical Support by calling toll free at 1-800-854-7226 from 8:00 am to 5:00 pm Pacific Time.

Technical Support

Customer Service Hours are from 8:00 AM to 5:00 PM, Pacific Time, Monday through Friday.
Toll Free: 1-888-280-7227
Email: service@wti.com

My Question is not here, what now ?

You can go to our knowledge base page that has a boatload more answers.

Or you can email: service@wti.com

Or you can call our service department: (800) 854-7226

With WTI’s 5 year warranty and dedicated in house service department, you are never alone.

Does your product contain Java or Flash?

No, all WTI devices do not include Java or Flash. At WTI we use our own products extensively and we consider these two things to be a problem waiting to happen.

With all the security patches and configuration tweaks to make these two platforms “secure”, we leave these products to lesser grade systems.

Which currencies do you accept?

When purchasing direct with WTI, all quotes and purchase orders must be sent in USD.

If you purchase from a WTI Distributor, their terms can vary country to country.

Are WTI products built to last ?

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